Refund Policy

We stand behind on-time delivery. This Refund Policy explains when refunds or credits apply for Video Editors NOW packages. For service scope and payment terms, see our Terms of Service.

• If we miss the agreed first-cut deadline for reasons solely within our control, you may request a full refund of amounts paid for that video.
• The clock starts when we confirm usable footage and payment.
• Delays from missing files, unclear briefs, late revision feedback, third-party platform outages, or force majeure do not qualify.

If you cancel before we start editing and before any substantial work has begun, we will refund prepaid amounts minus any non-refundable payment-processor fees when applicable. Once cutting has started, cancellations are handled as partial refunds or credit at our discretion based on work completed.

Completed edits that match the agreed brief and package scope are generally non-refundable after you approve the final file or after included revision rounds are exhausted. If a deliverable has a clear defect we caused (wrong aspect ratio, missing agreed captions, corrupted export), we will fix it at no charge or refund if we cannot reasonably repair it.

1. Email hello@videoeditorsnow.com with your order details and reason.
2. Include the package tier, payment date, and agreed deadline if claiming the on-time guarantee.
3. We aim to respond within 2 business days with a decision or next steps.

Approved refunds are returned to the original Stripe payment method when possible. Timing depends on Stripe and your bank - often 5-10 business days after we issue the refund.

Refunds and billing questions: hello@videoeditorsnow.com